All Sectors – Cyber threat / Crisis Communications training

Communication and Media Department training

The challenge facing all sectors

The current threat of a Cyber Attack on UK industry and society is defined by the Governments National Cyber Security Centre as, ‘heightened.’ Organisations which have responsibility for infrastructure and services within the UK, such as Train Operating Companies, Universities, Public & Private Sector organisations and Utility companies, are a key target for such threats, where attacks can have maximum disruption and impact.

IT and operational departments in organisations are likely to be strengthening their defences and protocols, to resist and deal current and future threats / attacks. It will also be crucial should an attack be successful, that Comms and Media functions work alongside these departments and be similarly prepared to deliver a swift and effective communication incident response to internal and external stakeholders.

Services provided

The sessions EPiCC delivers to organisations, focuses on the response from a communications perspective and seeks to prepare people and influence plans to handle the immediacy and aftermath of a significant cyber incident. The training is aimed at staff who have a communication, media, or an engagement role, covering internal and external stakeholders. 

The training and exercising covers the following key areas

  • Crisis communication – the phases of a crisis, roles, and responsibilities
  • Cyber – The context and what is the threat? Specialist input from Industry specific speakers and personnel, who have responsibility to protect, detect and develop resilient plans to address and minimise the impact of threats/ attacks
  • When it happens, what happens – case study
  • Operational and customer impact – what will the communication strategy need to cover? E.g., Internal, and external stakeholders, customer safety & welfare
  • Practical exercise – evolving scenario with discussion and feedback including dealing with the challenges, resilience, working with partners and other agencies.

Objectives and outcomes – delegates attending this course will be better prepared to deliver a swift and confident response to incidents and major events as well as

  • have strategies and skills to communicate effectively with your community, stakeholders, and the media
  • be prepared for a real-life situation knowing what their contribution is
  • identify gaps and further training needs
  • have an appreciation of the aftermath and the challenges as you return to business as usual
  • to share good practice and stress test practices within a safe environment.

Optional training modules

  • Incident plan review and development – a documentation review and development based on a gap analysis to ensure Comms Incident plans are fit for purpose
  • Media interview and preparation/ coaching & mentoring