Training

“By the time you hear the thunder, it’s too late to build the Ark” (Unknown)

Good communication and engagement must be at the heart of an effective emergency management response. If you fail to plan, you plan to fail and the key to preparedness is a sound understanding, comprehensive knowledge and skills in practice.

COVID19 Training

Our aim is to prepare communications practitioners and emergency planners to lead plan, prepare and practice, within public and private organisations. Communication and engagement will be at the heart of handling a resurgence of coronavirus, to ensure public health is protected, and restrictions are understood and complied with. Thus minimising the associated risks, ensuring priorities are actually delivered against and time pressures met.

You will hear from those who were at the heart of London’s coronavirus response and have the chance to consider the steps taken and how these can be adapted to your local circumstances, with any lockdown measures that may be put in place.

The sessions share good practice, learnings – good and the not so good – as well as providing the opportunity to ask questions and to review your own plans for handling a second spike of COVID-19.

Covid virus

Learning from COVID-19 (COV1)

This workshop, including time for questions, will be delivered by those involved in responding to the initial outbreak across London and will share lessons learned, along with practical steps for handling the potential of a second outbreak.

Delivering Communications to Support Local Outbreaks (COV2)

You need to be prepared. Evidence shows that decisions to announce increased local measures and/or local lockdowns can happen at short notice without warning .

Managing Excess Deaths – Mortality Management – (MM)

This mortality management session aims to highlight the structures and measures that may need to be put in place to manage excess deaths and public expectations.

Partnership Working - Local Authorities (LAs) and University and Education (EDUC)

Partnership working is key to the successful delivery of an effective response to COVID-19. However, for many, this may be the first time they have found themselves having to support the work of their Local Resilience Forums, including managing, directing and coordinating communication activity with partner agencies dealing with outbreaks in clusters.

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Leading by Example (LbE)

COVID-19 has brought immense challenges for communication professionals fulfilling senior comms roles. Leading and directing the communication response, engaging with various organisations and stakeholders, while influencing outcomes, will have tested many. Leadership at times of crisis can appear lonely.

Courses

Building on national occupational standards for civil contingencies, our training and coaching workshops are designed around providing communication practitioners and other professionals with the knowledge, skills and understanding for responding to various kinds of incidents and crises.

In addition to the courses listed below, we are happy to work with organisations to identify their own particular training needs and develop bespoke training packages that we can deliver at a location that works for you. 

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Working at the Strategic Level (SC1)

This one-day course aims to equip participants with the knowledge and skills to develop an effective crisis communication plan for responding to emergencies, crises and other high-profile incidents impacting on their organisation.

Introduction to Crisis Communication (TC1)

This one-day course aims to give participants an introduction to the world of crisis communication and to provide practical tips and know-how for handling emergencies and critical incidents.

On Message on Camera (TC2)

Staff who could find themselves in front of a camera having to give their organisation’s response to an emergency, crisis or critical incident; communication staff who may have to arrange and facilitate media interviews.

Building a Crisis Communication Plan (SC2)

This intense one-day course will give participants the opportunity to develop a crisis communication plan and test it against a ‘live’ exercise scenario, including the involvement in media interviews. Before attending this course, participants should have attended the Working at a Strategic Level course.

Communicating with People Affected by Crises and Emergencies (TC3)

This one-day course aims to equip participants with knowledge and understanding of the information needs of people affected by crises and major incidents and the practical implications for effective and sensitive communication.