“By the time you hear the thunder, it’s too late to build the Ark” (Unknown)

Good communication and engagement must be at the heart of an effective emergency management response. If you fail to plan, you plan to fail and the key to preparedness is a sound understanding, comprehensive knowledge and skills in practice.


Building on national occupational standards for civil contingencies, our training and coaching workshops are designed around providing communication practitioners and other professionals with the knowledge, skills and understanding for responding to various kinds of incidents and crises.

In addition to the courses listed below, we are happy to work with organisations to identify their own particular training needs and develop bespoke training packages that we can deliver at a location that works for you. 

Crosses, an arrow and a zero

Working at the Strategic Level (SC1)

This one-day course aims to equip participants with the knowledge and skills to develop an effective crisis communication plan for responding to emergencies, crises and other high-profile incidents impacting on their organisation.

Introduction to Crisis Communication (TC1)

This one-day course aims to give participants an introduction to the world of crisis communication and to provide practical tips and know-how for handling emergencies and critical incidents.

On Message on Camera (TC2)

Staff who could find themselves in front of a camera having to give their organisation’s response to an emergency, crisis or critical incident; communication staff who may have to arrange and facilitate media interviews.

Building a Crisis Communication Plan (SC2)

This intense one-day course will give participants the opportunity to develop a crisis communication plan and test it against a ‘live’ exercise scenario, including the involvement in media interviews. Before attending this course, participants should have attended the Working at a Strategic Level course.

Communicating with People Affected by Crises and Emergencies (TC3)

This one-day course aims to equip participants with knowledge and understanding of the information needs of people affected by crises and major incidents and the practical implications for effective and sensitive communication.

A magnifying glass over a question mark

Preparing for the scrutiny and public inquiry process, following a major incident (V2)

This one-day course has been designed to prepare an organisation, and its staff, for handling the scrutiny and inquiry process, following a major incident or large-scale disaster.

Cyber Threat - build an effective Crisis Communication response (CYT1)

The focus of this one-day course will be to prepare people and influence plans to handle the immediacy and aftermath of a significant cyber incident.

Public Engagement Training

Our aim is to prepare communications practitioners and emergency planners to plan, prepare and practice, within public and private organisations. Communication and engagement will be at the heart of handling a public health scare. Minimising the associated risks, ensuring priorities are actually delivered and time pressures met.

The sessions share good practice, learnings – good and the not so good – as well as providing the opportunity to ask questions and to review your own plans.

Covid virus

Public Engagement Communications (COV1)

This workshop, including time for questions, will be delivered by those involved in responding to the initial outbreak across London and will share lessons learned, and how this can be applied in different scenarios.

Delivering Communications to Support Local Resilience (COV2)

You need to be prepared and ready to act at short notice without warning.

Managing Excess Deaths – Mortality Management – (MM)

This mortality management session aims to highlight the structures and measures that may need to be put in place to manage excess deaths and public expectations following a public health situation.

Partnership Working - Local Authorities (LAs) and University and Education (EDUC)

Partnership working is key to the successful delivery of an effective response to a public health scare or major incident. However, for many, this may be the first time they have found themselves having to support the work of their Local Resilience Forums, including managing, directing and coordinating communication activity with partner agencies dealing with outbreaks in clusters.

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Leading by Example (LbE)

A public health scare or major incident will bring immense challenges for communication professionals fulfilling senior comms roles. Leading and directing the communication response, engaging with various organisations and stakeholders, while influencing outcomes, will test many. Leadership at times of crisis can appear lonely.