“By the time you hear the thunder, it’s too late to build the Ark” (Unknown)

Good communication and engagement must be at the heart of an effective emergency management response. If you fail to plan, you plan to fail and the key to preparedness is a sound understanding, comprehensive knowledge and skills in practice.


Building on national occupational standards for civil contingencies, our training and coaching workshops are designed around providing communication practitioners and other professionals with the knowledge, skills and understanding for responding to various kinds of incidents and crises.

In addition to the courses listed below, we are happy to work with organisations to identify their own particular training needs and develop bespoke training packages that we can deliver at a location that works for you. 

Crosses, an arrow and a zero

Working at the Strategic Level (SC1)

This one-day course aims to equip participants with the knowledge and skills to develop an effective crisis communication plan for responding to emergencies, crises and other high-profile incidents impacting on their organisation.

Introduction to Crisis Communication (TC1)

This one-day course aims to give participants an introduction to the world of crisis communication and to provide practical tips and know-how for handling emergencies and critical incidents.

On Message on Camera (TC2)

Staff who could find themselves in front of a camera having to give their organisation’s response to an emergency, crisis or critical incident; communication staff who may have to arrange and facilitate media interviews.

Building a Crisis Communication Plan (SC2)

This intense one-day course will give participants the opportunity to develop a crisis communication plan and test it against a ‘live’ exercise scenario, including the involvement in media interviews. Before attending this course, participants should have attended the Working at a Strategic Level course.

Communicating with People Affected by Crises and Emergencies (TC3)

This one-day course aims to equip participants with knowledge and understanding of the information needs of people affected by crises and major incidents and the practical implications for effective and sensitive communication.