Building a Crisis Communication Plan (SC2)

This intense one-day course will give participants the opportunity to develop a crisis communication plan and test it against a ‘live’ exercise scenario, including the involvement in media interview. Before attending this course participants should have attended the Working at a Strategic Level course.

Who should attend?

Heads of Communication, senior comms staff and emergency planners who would need to develop a crisis communication and engagement plan for dealing with an emergency, crisis or critical incident.

About the course

By the end of the course, participants will be able to:

  • Set a strategic communication aim underpinned by clearly defined objectives
  • Identify target audiences and understand how to reach and engage with them using various channels of communication
  • Develop key messages to deal with different stages of an emergency or critical incident
  • Identify the other agencies involved in an emergency and know how to engage productively with them
  • Develop a comms structure identifying and prioritising roles and responsibilities for staff
  • Spot risks and understand how to mitigate them

Experience, first hand, the pressures that come from media interviews in dealing with a developing critical event

Additional benefits

On course completion, attendees will be given an EPiCC Certificate of Attendance and invited to join EPiCC’s membership area, which benefits include unique insights,  access to further learning, resources and networking opportunities.

Where are the courses held?


(EPiCC will travel anywhere in the UK to deliver - be it at client premises or venues used before)

Course fees

Please contact us to discuss course fees