Communicating with People Affected by Crises and Emergencies (TC3)

This one-day course aims to equip participants with knowledge and understanding of the information needs of people affected by crises and major emergencies and the practical implications for communicating effectively and sensitively with them.

Who should attend?

Staff whose role may include communicating with people during and after crises, either directly or indirectly. This might include, but is not limited to, emergency planners, emergency responders, communication officers, journalists, crisis support workers, family liaison officers, supportline and OHW personnel.

About the course

By the end of the course, participants will be able to:

  • Describe the nature and impact of crises and major emergencies
  • Understand the information and support needs of people affected by collective trauma events
  • Outline key principles for working with bereaved people and survivors
  • Respond more effectively and communicate appropriately with distressed people
  • Implement strategies for self-care and supporting others working in crisis environments
  • Draw on real experiences, practical tips, lessons and good practice in crisis communication, identified and discussed within the course

Where are the courses held?


(EPiCC will travel anywhere in the UK to deliver - be it at client premises or venues used before)

Course fees

Please contact us to discuss course fees