Introduction to Crisis Communication (TC1)

This one-day course aims to give participants an introduction into the world of crisis communication and to provide practical tips and know-how for handling emergencies and critical incidents.

Who should attend?

Staff who are new to a communication and engagement role or an emergency planning function who might have to deal with emergencies or critical incidents.

About the course

By the end of the course, participants will be able to:

  • Understand how to reach different audiences using various channels
  • Write key messages and statements
  • Recognise the most effective tools to engage with the media
  • Prepare your spokesperson for media interviews
  • Make the best use of social media channels for maximum impact
  • Appreciate media law and, in particular, the contempt of court act, data protection and human rights

Draw on the real experiences, practical tips, lessons and good practice in crisis communication, identified and discussed within the course

Additional benefits

On course completion, attendees will be given an EPiCC Certificate of Attendance and invited to join EPiCC’s membership area, which benefits include unique insights, access to further learning, resources and networking opportunities.

Chris in front of a slide saying "London Bombings"

Where are the courses held?


(EPiCC will travel anywhere in the UK to deliver - be it at client premises or venues used before)

Course fees

Please contact us to discuss course fees